SJK & Sons LLC — We typically respond within 24 hours on business days.
For fastest response, please include your device type, app version (Settings → App Version), and a description of the issue.
Email Supportsupport@gritleanpulse.com · Response within 24 hours (business days)
How do I reset my password?
Open the GritLeanPulse app → tap “Forgot Password?” on the login screen → enter your email → check your inbox for a reset link.
How do I cancel my subscription?
Apple App Store: Settings → your Apple ID → Subscriptions → GritLeanPulse → Cancel. Google Play: Play Store → Menu → Subscriptions → GritLeanPulse → Cancel. Cancellations take effect at the end of the current billing period.
My data is not syncing. What should I do?
Force-close and reopen the app. Ensure you have an active internet connection. If the problem persists, go to Settings → Sign Out, then sign back in. Your data is saved to the cloud and will reappear.
How do I connect Apple Health?
In the app, go to Settings → Connected Devices → Apple Health → tap Connect. You will be prompted to grant HealthKit permissions. Accept the permissions for the data types you want to sync.
How does the AI Health Coach work?
The AI Health Coach uses your logged health data to provide personalized guidance. Your data is sent to Anthropic’s Claude AI model over an encrypted connection and is never sold or shared with advertisers. See our Privacy Policy for full details.
How do I delete my account and data?
Go to Settings → Account → Delete Account. This permanently removes your account and all associated health data from our servers. This action cannot be undone.
The app is crashing. How do I fix it?
First, update the app to the latest version from the App Store or Google Play. Then try uninstalling and reinstalling (your data is cloud-saved and will reload on sign-in). If crashes continue, email support@gritleanpulse.com with your device model and iOS/Android version.
I was charged but the app shows “No Active Subscription”. What do I do?
This is usually a sync delay. Force-close the app and reopen it. If the issue persists after 15 minutes, tap Settings → Restore Purchases. If still not resolved, contact us with your order confirmation number.